MobiKwik, a prominent fintech firm in India, has been guided through the complicated fintech terrain for 15 years by its CEO and co-founder, Bipin Preet Singh. Thanks to Singh’s leadership, MobiKwik has become a major player in the industry, delivering a user-friendly platform for bill payments, recharging, and money transfers. The company has recently expanded its range of products to include insurance, loans, and investment products.
Despite the competitive pressure and regulatory challenges, MobiKwik has remained robust, continuously innovating by identifying new market trends. Singh has been instrumental in creating a popular digital wallet and payment app that connects over 140 million customers with around 3.7 million vendors. This digital network has simplified financial transactions for millions, improving operational efficiency for merchants and making life easier for users.
Singh’s philosophy favours long-term results, legality, and good governance over simply expanding. He understands that adaptability is necessary in the face of rapid technological advances, regulatory changes, growing customer requirements, and intense competition. These principles have guided MobiKwik through situations like India’s currency demonetisation in 2016.
Additionally, Singh underlines the importance of flexibility and resilience in today’s ever-changing business environment. His belief in the value of efficient communication and avoidance of regulatory uncertainties has formed the basis of his crisis management approach.
Looking to the future, Singh anticipates significant changes in the Indian fintech landscape, with a stress on hyper-personalisation and regional language services. He envisions MobiKwik adapting to these changes, removing language barriers, and ensuring smooth access to services in local languages.
